Privacy Policy

At Egy-Vacation, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

• Personal Information: Name, email address, phone number, and other details provided during bookings or inquiries.
• Payment Information: Credit/debit card details used for transactions (processed securely through third-party payment gateways).
• Usage Data: Information about how you use our website (e.g., cookies, IP address, browsing behavior).

2. How We Use Your Information

• To process bookings and payments.
• To communicate important updates, confirmations, and offers.
• To improve our website and tailor content to your interests.

3. Data Protection

• Your data is stored securely and accessed only by authorized personnel.
• We never share your information with third parties, except as necessary to fulfill your bookings (e.g., with tour providers).

4. Cookies

Our website uses cookies to enhance your browsing experience. You can adjust cookie settings in your browser at any time.

5. Contact Us

If you have questions about our Privacy Policy, contact us at info@egy-vacation.com.

Refund and Exchange Policy

We strive to ensure your satisfaction with our services. Below are the terms for refunds and exchanges:

1. Cancellation and Refunds

• Customer-Initiated Cancellations:
  • Cancellations made 7 or more days before the scheduled tour will receive a full refund.
  • Cancellations made within 3-6 days before the tour are eligible for a 50% refund.
  • No refunds will be issued for cancellations made less than 72 hours before the tour.
• Egy-Vacation-Initiated Cancellations:
  • If we cancel a tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

2. Exchanges

• If you wish to switch to a different tour or package, please contact us at least 72 hours in advance. Exchanges are subject to availability.

3. Non-Refundable Items

• Certain items, like last-minute bookings or custom tours, may be non-refundable. These will be clearly indicated during booking.

4. Refund Process

Refunds will be processed within 7-10 business days to the original payment method.

Contact Us

For refund or exchange requests, email us at info@egy-vacation.com.

Terms and Conditions

These terms govern your use of the Egy-Vacation website and services. By booking with us, you agree to these terms.

1. Booking Policy

• All bookings must be confirmed with full payment unless otherwise stated.
• You are responsible for providing accurate information during the booking process.

2. Liability

• Egy-Vacation is not liable for delays, injuries, or losses caused by third-party providers or events beyond our control.
• Travelers are responsible for their own personal belongings.

3. Travel Requirements

• It is your responsibility to ensure compliance with visa, passport, and health requirements for travel in Egypt.
• Certain tours may have physical activity requirements. Please inform us of any medical conditions prior to booking.

4. Code of Conduct

• Travelers are expected to respect local customs and laws.
• Any behavior deemed inappropriate may result in removal from the tour without a refund.

5. Modifications

• We reserve the right to modify tour itineraries due to weather, safety concerns, or other unforeseen events. In such cases, we will provide comparable alternatives.

6. Intellectual Property

• All content on the Egy-Vacation website, including images, text, and logos, is protected by copyright laws. You may not reproduce or redistribute any content without permission.

Contact Us

If you have questions about these Terms and Conditions, contact us atinfo@egy-vacation.com.